- Start Date 07/26/2023
- Start Time 08:45
- End Date 07/27/2023
- End Time 15:45
- Location Sandton, Johannesburg
Secure your spot today and:
- Determine your brand’s core value and how to embed CX strategically.
- Execute a powerful CX transformation to better engage your customers.
- Establish an in-depth CX investment approach resulting in positive ROI.
- Leave with best practices for a holistic and predictive CX program for any business.
- Take away solutions to your pain points from 14+ leading CX speakers.
Customer Experience Transformation Gathering 15 – 16 March 2023- Sandton Johannesburg brings together experts to exchange experiences and innovations as the world adapts to new business realities in light of the global pandemic. To meet evolving customer expectations, businesses must revamp their approach to engagement and overhaul operations to ensure safe experiences. CX is more critical than ever to succeed in the competitive marketplace.
Today, the necessity of contact less and remote services has drastically shifted the focus from physical customer experience strategies to the digital space. At this year’s conference, we continue to connect with our customer experience community to come together, share ideas and learn how to navigate the contemporary challenges.
This event will bring together CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc.. to discuss the best practices in transforming customer journey.
Benefits of attending Customer Experience Transformation Gathering 15 – 16 March 2023- Sandton Johannesburg
This Conference connects you with exclusive knowledge from industry leaders at the touch of a button.
In addition to this leading-edge content, we are excited to share this immersive experience that offers you key benefits including:
- Physical Interactive Sessions with enhanced Q&A, polls and learning
- Break-out groups on specialized topics to turbo-charged peer-to-peer learning
- Networking with industry leadership you wouldn’t otherwise have access
- On-demand workshops, keynotes and panels for specialized learning that can be viewed anytime, 24/7 (for you to reference after the event)
|Voice Commerce and Conversational Interfaces: The rise of voice assistants and conversational interfaces, and their impact on the customer experience.||Sandton, Johannesburg|
|The Intersection of Customer Experience and Sustainability: The role of customer experience in promoting sustainable practices and reducing environmental impact||Sandton, Johannesburg|
|Coffee/ Tea Break||Sandton, Johannesburg|
|Learning from the Frontlines – The Power of Employee Feedback||Sandton, Johannesburg|
|How will the Metaverse shape the future of CX||Sandton, Johannesburg|
|Networking Lunch Break||Sandton, Johannesburg|
|Establishing Competitive Advantage through Customer Experience||Sandton, Johannesburg|
|Customer Identity and Access Management||Sandton, Johannesburg|