Customer Experience & Innovation Conference 2019. 27-28 June at Sandton Convention Centre, in Sandton Johannesburg

In today’s world where digitally-savvy and always connected customers have the power to choose between brands, experience is the new battleground leading companies are competing on to differentiate and deliver value.

1. Gain hands on practical knowledge from experts in the industry

2. The opportunity to network and grow with your peers

3. Learn from other organisations who have excelled in their customer experience journeys

4. Expert input across the 2-days plenary

  • Customer Experience Manager
  • Customer Experience Director
  • Head of Marketing
  • Marketing Manager
  • Marketing Director
  • CX Specialist
  • CX Manager
  • Customer Support
  • Customer Services Manager
  • CIO’s,
  • COO’s,
  • CTO’s,
  • Chief Data/ Digital officer,
  • VPs/ Directors/ heads of AI
  • IT managers,
  • Customer Operations,
  • Operations manager,
  • Consumer / Customer Care,
  • Customer support,
  • Call centre managers,
  • Marketing,
  • Consumer Relations,
  • Technology business partner,
  • Customer Support,
  • Customer experience,
  • Customer Journey Managers

Day 1 (27 June)

10:00-10:15 Tea Break

     12:15-13:15 Networking Lunch

End of Day 1

Day 2 (28 June)

10:00-10:15 Tea Break

 12:15-13:15 Networking Lunch

End Conference

For more information regarding this event, please send an email to or call us on +27 11 046 5455



    Knowledge Integration Web (Pty) Ltd is the leading provider in Southern Africa of strategic conferences, training courses and customised training solutions which are highly focused on issues facing industry across areas of IT, law, finance, business, human resources, insurance, telecommunications, financial services, securities, real estate, construction, tax, pensions and benefits, marketing, Communication, Air Transport and health care on a day-to-day basis.


    7054 Mali Crescent Northriding 2169, Gauteng


    (+27) 011 046 5455