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Online Learning. The Effective Executive PA in the 21st Century. Post COVID-19 Learning Era. 30 & 31 July 2020

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  4. Online Learning. The Effective Executive PA in the 21st Century. Post COVID-19 Learning Era. 30 & 31 July 2020

Description

Behind every manager or company director you will find an organised and flexible personal assistant.

  • This intensive 2-day course aims to explore the objectives of the modern Executive PA and Office Administrator’s role and the skills they must master on a daily basis. PAs add significant value to their role and strategies for managing and organising multiple bosses. They learn to identify their boss shifting priorities without being told and how to time-manage their own workload.
  • This challenging and enjoyable course aims to develop and stretch the PA and Office Administrator’s role and skill set while developing his / her personal brand.
  • This course allows senior secretaries and senior Administrators to practice essential soft skills such as influencing skills, presenting ideas to management, project management and win-win negotiation through practical case studies and exercises.
  • The role of the PA, EA and Office Administrator is one that is incredibly undervalued. During this programme we will explore ways on how to push for more recognition – both within your organisation and within the PA community. The role of PAs has changed significantly in recent years – the shift in responsibility, the challenges faced, the drivers of change and the need for skills development and training.

Technical requirements for online sessions: Training will be presented live via Microsoft (MS) Teams. You need to have access to either a laptop / desktop including activated webcam, earphones, etc. Internet connection (3G or 4G / LTE) – minimum speed of 3.0 Mbps (up / down).

The fee is R 3,999 per delegate. Bookings with 5+ delegates are eligible to group booking discounts.

Our Live e-series trainings are based on the science of transformation and features:

  • Interactive features valued by delegates
  • Group discussions with the facilitator and other attendees
  • A direct two-way communication channel with the facilitator
  • Certificate of attendance, much like our on-site trainings

For more information regarding the agenda please send an email to info@kiweb.co.za or call us on +27 11 046 5455

Benefits of Attending

  • Make the shift from Executive PA to business partner
  • Understand what your boss needs from you without being told
  • Recognise your professional role as part of the management team
  • Manage your time effectively, prioritise and delegate
  • Unlock the mystery of minute taking
  • Apply problem solving techniques
  • Communicate more confidently and effectively
  • Provide improved support for your manager
  • Take the lead without being told to do so
  • Build on your personal power
  • Realise the impact you have on building your own brand and that of your manager
  • Managing your mouth
  • Know that everything is about ATTITUDE
  • You are in control of your own destiny by the CHOICES you make
  • Understand how to effectively organize your workflow
  • Learn how to quickly plan a project using a timeline
  • Discover how to manage multiple demands on your time
  • Discover project management and event planning techniques

Who Should Attend

  • Personal Assistants and Secretaries
  • Executive Assistants and PAs
  • Office Administrators
  • Senior Administrators
  • Office Managers
  • Support staff who aspire to become a secretary

Topics To Be Covered

Dates: 30 & 31 July 2020

 Module 1. Building interpersonal relationships in a new world of work

Module 2. Modern Business Writing

  • Appropriate business language
  • Appropriate business language
  • Writing professional e-mail messages
  • E-mail etiquette – what’s hot and what’s not

Module 3. Customer Service Excellence

Module 4. The Emotional intelligent PA

Module 5. Managing workflow and time

Module 6. Stress management

Facilitator

Marjon Meyer is an Industrial Sociologist and a Human Resource Development Consultant.  She is an experienced, energetic and enthusiastic facilitator of various training programmes. She is in demand for training, strategic sessions, chairing conferences, consultation and implementation of Management and Leadership training, building strategies, coaching, development work and motivational talks. Marjón has extensive local and international experience in Facilitation, Programme Design, Skills Gap Analyses and Assessments.  She facilitates courses such as Management & Leadership, Human Resources Management, Confidence & Assertiveness, Project management, Business writing, Customer Service, Time management, Skills for PAs, Emotional Intelligence, Diversity management, Creative Problem Solving etc.

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    ABOUT US

    Knowledge Integration Web (Pty) Ltd is the leading provider in Southern Africa of strategic conferences, training courses and customised training solutions which are highly focused on issues facing industry across areas of IT, law, finance, business, human resources, insurance, telecommunications, financial services, securities, real estate, construction, tax, pensions and benefits, marketing, Communication, Air Transport and health care on a day-to-day basis.

    ADDRESS

    7054 Mali Crescent Northriding 2169, Gauteng

    PHONE

    (+27) 011 046 5455

    EMAIL

    info@kiweb.co.za

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