I’m a Customer Experience & Transformation Leader focused on helping organisations turn customer-centricity, digital and AI into business growth, operational impact and sustainable transformation.
My career sits at the intersection of strategy, human behaviour, technology and business, with a passion for challenging conventional thinking and translating complex opportunities into practical change.
I’m particularly interested in how organisations can use AI, digital and customer insight to simplify experiences, unlock new value and build more connected, future-ready businesses.
As Chair of the CXSA Board, I’m also helping shape the next chapter of the CX profession in South Africa, with a focus on transformative impact.
I bring a whole-business perspective, connecting customer, people, technology and commercial priorities — and I thrive in environments where strategic thinking needs to become real-world execution.
Strategy | Transformation | CX | Digital & AI | Business Impact