December 3, 2024

D H M S

Master Class for Executive Secretaries and PA’s 2024

This two-day programme is aimed at providing you with the essential skills, knowledge and techniques to deal with internal and external stakeholders and be an excellent PA. Delegates will learn how to cope with situations with a better understanding of their roles and responsibilities in delivering professional service. The programme [...]
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This two-day programme is aimed at providing you with the essential skills, knowledge and techniques to deal with internal and external stakeholders and be an excellent PA. Delegates will learn how to cope with situations with a better understanding of their roles and responsibilities in delivering professional service. The programme will be informational, inspirational and practical to ensure that delegates go back to their work highly motivated and skilled to make themselves and the organisation proud.

SPEAKERS AND DATES

EVENT SCHEDULE

Enjoy the speeches from the best this industry has to offer!



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Welcome Speech

Welcome Speech by Your MC

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Intelligent interpersonal skills for professionals PA’s

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Know the definition of communication Explain how to identify the needs, wants and expectations of others Be aware of the barriers to communication

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Building interpersonal relationships

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Identify the importance of good interpersonal relationships in business

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Coffee/ Tea Break

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Social media and public relations

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Review the role of social media in the public relations arena

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The professional Executive assistant and PA

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Understand your manager is your most important customer Deal with emotions in an adult manner

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Networking Lunch Break

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Working in the Executive Office

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It is important to understand the vision of the organisation and the role of your Executive’s Office as a front to internal and external stakeholders

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Welcome Speech

Welcome Speech by Your MC

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Workload management, organising and time management

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Describe organising as a core responsibility of office administrators Super-efficient planning and organising techniques to keep on top of everything Describe how to prioritise when they are over-burdened with work

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Meetings and minutes made easy

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Identify the objectives of meetings List and describe different types of meetings List the duties of a Meeting Secretary, the Chairman and other meeting officials

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Coffee/ Tea Break

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Maintaining Service Excellence

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Understand the importance of follow-up on customer queries and complaints Recognise best practices and useful tools in providing superior customer service Maintain courtesy throughout customer contact

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Essential Business Communication Skills

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Professional verbal communication Understanding how your speaking manner makes a difference Body language in the business world

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Networking Lunch Break

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Building Relationships and Managing Conflict

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Discover the tools world-class leaders use to solve problems with critical thinking.   Understand the communication principles of the Johari window


GET TO KNOW THE

MASTER-CLASS FACILITATOR


Managing Director and Principal Training & Development Consultant at Skills@Work Training

Marjon Meyer

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RESERVE YOUR SPOT

BOOK YOUR TICKET

Limited seats available, please book on time to secure your spot.

Location

EVENT TICKET

For Individuals
R 9999
BOOK NOW
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