If you’ve ever wondered what the future of CX will look like 3 years from now, and if you know how it feels to constantly worry about unhappy customers defecting to your rivals… then Aki know how you can create your path to CX success. As “Your CX Guide on the Side,” he has worked with many global brands for nearly 40 years, and helped them increase customer loyalty, reduce churn, eliminate chronic problems that cause misery, and create more positive word-of-mouth referrals. He can take you through a proven blueprint – the Customer Loyalty Breakthrough System™ and help you implement practical strategies to create success. For example, in a pan-African bank he recently increased cross-sales by 22%, and attracted 18% more new clients by improving their CX and reputation within 6 months; and he helped a large insurance company reduce customer complaints by 43%, and increase their NPS Score by 11.4%. Aki will guide you every step of the way to guarantee successful outcomes and a positive ROI. When customers love your brand, you become bullet-proof, and reap the rewards such as profitable growth, repeat business, improved reputation, regular referrals/recommendations, and reduction in the cost of doing business. Customers in the new economy demand ever-better CX, and if you are not bending over backwards to provide it, you will lose them to your rivals. Don’t just ride the waves of change – be the one who leads your industry into the future.