Non Executive Director- CXSA. CX influencer, practitioner & thought leader in the financial services sector, with strong insurance & banking experience. 2020 Global CX Leader of year. Trustee of the Wild Hearts Foundation and Old Mutual Insure community trust. I have been a customer experience professional for the past 16 years, operationalizing & designing CX strategies within corporates to add business value. Academic qualifications include an MBL through the ABSA leadership program with UCT; Post Grad in business management through university of Witwatersrand and insurance qualifications through IISA.