I have vast experience in Customer Experience mapping, Product development, management, as well as in IT and analytics. I’ve been working on sophisticated strategic deliverables, driving the implementation of planned initiatives which have and continue to move the needle for the various portfolios I’ve managed, leading the business from net losses to net positive operating profits. I drive the Customer Experience strategy for customers who are new to banking. I infuse insights regarding their context to empower customers on how to best derive value from financial solutions to improve their lives. The biggest outcome from the journey we go on with the customer is building a good relationship and gaining trust as their financial partner. It’s easier to encourage a friend, because they trust that you have their best interests at heart and I consider the customer a valued friend.
I have a:
– BBA in Marketing Management: IMM
– Degree in ICT: VUT
– Certificate in Strategic Management: UNISA
– Certificate in Digital Transformation – Platform Strategies: Emeritus & MIT
– MBA: Wits Business School
I believe the success of the business lies in agility, creating efficiencies that drive business costs down, further creating margins which provide opportunities for cost effective implementation of customer value, and driving these through collective strategic ownership. My passion is to tangibly impact our economy and help people realise, like I did, our economic super power: we vote with our money.
