Immediate Past chair CXSA( customer experience SA) Non Executive Director- WimbizSA. Entrepreneur & owner of an automotive workshop. Spent 26 years in corporate SA in executive and senior leadership roles impacting, leading and influencing change. A CX influencer, practitioner & thought leader in the financial services sector, with strong insurance & banking experience, operationalising & designing CX strategies within corporates to add business value is my expertise. Antonia has sat on many boards and trusts exercising her fiduciary responsibilities.
Corporate Social Responsibility & BBBEE Transformation is a function which saw Old Mutual insure shift from a level 4 status to a level 1 BEE rating Academic qualifications include an MBL through the ABSA leadership program with UCT; Post Grad in business management through university of Witwatersrand and insurance qualifications t