PA Masterclass 2026 Day 1

Sharon Wood

These sessions explore how Personal Assistants, Secretaries, and Office Managers can strengthen their leadership impact even without formal titles. Participants will learn how to influence outcomes, guide team dynamics, and drive accountability through credibility and consistency while positioning themselves as trusted advisors. The programme also equips delegates with practical tools for conflict resolution and managing difficult conversations using emotional intelligence and assertive communication. Emphasis is placed on cross-departmental collaboration, building trust, and breaking organisational silos to improve productivity. In addition, the discussion covers coaching and supporting team performance through mentoring, delegation, and constructive feedback while preparing professionals to manage change.

Session two focuses on strengthening digital capability and efficiency in the modern workplace. Participants explore practical AI and automation tools that improve scheduling, reporting, research and document management while reducing repetitive tasks. The programme also examines effective use of digital collaboration platforms such as Microsoft 365, Google Workspace and project management systems to enhance remote teamwork and communication. Emphasis is placed on data management, cybersecurity awareness and protecting confidential organisational information. Delegates also learn how to manage hybrid and virtual meetings professionally while applying process optimisation and workflow automation techniques to streamline administrative operations and improve productivity across organisations today.