PA Masterclass Day 2

Background
08:15 remove 08:30
keyboard_arrow_down

Welcome Speech

Welcome Speech by Your MC

08:30 remove 09:15
keyboard_arrow_down
Background

Workload management, organising and time management

Thumbnail Marjon Meyer

Describe organising as a core responsibility of office administrators Super-efficient planning and organising techniques to keep on top of everything Describe how to prioritise when they are over-burdened with work

09:15 remove 10:00
keyboard_arrow_down
Background

Meetings and minutes made easy

Thumbnail Marjon Meyer

Identify the objectives of meetings List and describe different types of meetings List the duties of a Meeting Secretary, the Chairman and other meeting officials

10:00 remove 10:30
keyboard_arrow_down
Background

Coffee/ Tea Break

10:30 remove 11:15
keyboard_arrow_down
Background

Maintaining Service Excellence

Thumbnail Marjon Meyer

Understand the importance of follow-up on customer queries and complaints Recognise best practices and useful tools in providing superior customer service Maintain courtesy throughout customer contact

11:15 remove 12:00
keyboard_arrow_down
Background

Essential Business Communication Skills

Thumbnail Marjon Meyer

Professional verbal communication Understanding how your speaking manner makes a difference Body language in the business world

12:00 remove 13:00
keyboard_arrow_down
Background

Networking Lunch Break

13:00 remove 13:45
keyboard_arrow_down
Background

Building Relationships and Managing Conflict

Thumbnail Marjon Meyer

Discover the tools world-class leaders use to solve problems with critical thinking.   Understand the communication principles of the Johari window


NEWSLETTER


    By subscribing to this newsletter, you agree to our Privacy Policy.


    The Professional Development Hub


    Background