I can help you succeed in customer experience, process innovation, and digital transformation. If that is your challenge, I am the answer.
“The CEMMethod provided a terrific holistic framework for how I can more richly think about how MOTs connect to Customer Experience and Customer Journey Management.”
Jim Lecinski, Kellogg School of Management (creator of ZMOTs and Micro MOTs at Google)
With over 40 years of experience in the private and public sectors, Steve is one of the world’s top 30 global CX experts. His courses are peer-reviewed and ranked in the world’s Top Ten (2025). He has been recognized internationally in the CX, BPM, EA, and LSS domains.
He has been awarded the
> Global Top 30 Guru CX 2025
> Top 30 Guru CX 2024
> 12 Gurus to Follow 2024
> CX Network Top 50 CX Influencers 2024
> Global Guru in CX 2023
> Global Guru in CX 2022
> Top 50 Customer Experience Influencers 2021
> Top Global Guru in Customer Service 2021
> Global 200 CX Leader 2021
> Top 150 Global CX Thought Leaders 2020
> Top 30 Guru in 2020
> Global Customer Service Expert in 2019
> OPEX Global contributor of the year 2018
inducted into the
> Enterprise Architect World Hall of Fame in 2011
In 2007, at Gartner’s Annual Summit, he received the
> Lifetime Achievement Award for Contribution to Business.
Steve has demonstrated his leadership and influence as the visionary founder of the BP Group, the world’s first and largest network for BPM and CX specialists. He also serves on the steering committees of major corporations, advises global leadership teams, and is a respected start-up investor. He has been acknowledged as an inspirational speaker with several No. 1 Best-selling books.
Steve has a proven track record of success in helping businesses & people transform themselves. He is recognised as a sought-after visionary in leading global enterprises. He uses tried-and-tested approaches from the world’s top achievers to help you codify your success, happiness & future. With hundreds of excellent testimonials,
Steve is the perfect person to help you solve your customers’ experience challenges, make them work, understand and plan for them, and succeed.
Specialties include: Board Advisor | Customer Experience | Business Process Management | Business Transformation | Operational Excellence | Digital Transformation | AI for profit | Lean Six Sigma | BPM | BPR | Outside-In | CEMMethod™
Steve lives with Penny, my wife of 40+ years, and family in the UK.
To kickstart your success, call Steve at +44 7429 518277 or visit him at http://www.stevetowers.com.