CX Jul 2024 Day 3 Workshop

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1. Exploring the Fundamentals of VOC Program Design

Thumbnail Yugeshree Frylinck, CXPA

Gain insights into the foundational principles of designing a robust VOC program that captures meaningful customer feedback and insights.

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2. Determining Program Performance

Thumbnail Yugeshree Frylinck, CXPA

Understand the importance of tracking key performance indicators (KPIs) to measure the success and impact of your VOC initiatives

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3. Optimizing your VOC Program

Thumbnail Yugeshree Frylinck, CXPA

Understand the importance of continually refining and improving your VOC program to better meet the evolving needs and expectations of your customers.

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4. Identifying Action Plans and Project Development Opportunities

Thumbnail Yugeshree Frylinck, CXPA

Explore techniques for translating VOC insights into actionable strategies and initiatives.

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5.1 Enhancing Business Stakeholder KPIs with VOC Results

Thumbnail Yugeshree Frylinck, CXPA

Explore strategies for using VOC program results to enhance and align with key performance indicators (KPIs) of various business stakeholders.

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5.2 Ensuring Accuracy and Interpretation of Metrics

Thumbnail Yugeshree Frylinck, CXPA

Gain proficiency in ensuring the accuracy of calculations and interpretations of key metrics used in your VOC program.

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6.1Best Practices and Global Trends in VOC

Thumbnail Yugeshree Frylinck, CXPA

Gain exposure to industry best practices and emerging trends in the VOC space.

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6.2 AI and Data Analysis Interpretations

Thumbnail Yugeshree Frylinck, CXPA

Understand the role of artificial intelligence (AI) and advanced data analytics in enhancing VOC programs.


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