todayJanuary 28, 2024
todayJanuary 28, 2024
Gain insights into the foundational principles of designing a robust VOC program that captures meaningful customer feedback and insights.
Understand the importance of tracking key performance indicators (KPIs) to measure the success and impact of your VOC initiatives
Understand the importance of continually refining and improving your VOC program to better meet the evolving needs and expectations of your customers.
Explore techniques for translating VOC insights into actionable strategies and initiatives.
Explore strategies for using VOC program results to enhance and align with key performance indicators (KPIs) of various business stakeholders.
Gain proficiency in ensuring the accuracy of calculations and interpretations of key metrics used in your VOC program.
Gain exposure to industry best practices and emerging trends in the VOC space.
Understand the role of artificial intelligence (AI) and advanced data analytics in enhancing VOC programs.
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