PA Masterclass Day 1

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Welcome Speech

Welcome Speech by Your MC

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Intelligent interpersonal skills for professionals PA’s

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Know the definition of communication Explain how to identify the needs, wants and expectations of others Be aware of the barriers to communication

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Building interpersonal relationships

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Identify the importance of good interpersonal relationships in business

10:00 remove 10:30
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Coffee/ Tea Break

10:30 remove 11:15
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Social media and public relations

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Review the role of social media in the public relations arena

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The professional Executive assistant and PA

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Understand your manager is your most important customer Deal with emotions in an adult manner

12:00 remove 13:00
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Networking Lunch Break

13:00 remove 13:45
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Working in the Executive Office

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It is important to understand the vision of the organisation and the role of your Executive’s Office as a front to internal and external stakeholders


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    The Professional Development Hub


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