todayJanuary 28, 2024
todayJanuary 28, 2024
Welcome Speech by Your MC: Rosaria Cedras
Automation and Human Collaboration: Explore the evolving landscape of customer support, emphasizing the balance between automation and human interaction to provide efficient, empathetic, and personalized customer service.
Delve into the impact of voice and conversational interfaces, such as chatbots and virtual assistants, on customer engagement, satisfaction, and problem resolution.
Discuss the innovative use of AR and VR technologies to create immersive and interactive customer experiences, especially in industries like retail, real estate, and tourism.
Understand the power of data in deciphering customer behavior, preferences, and expectations, and learn how to leverage this information for enhanced customer experiences.
Investigate how the rollout of 5G technology is impacting customer experiences, particularly in terms of faster connectivity, improved mobile experiences, and new possibilities for real-time interactions.
Address the challenges and opportunities associated with collecting, managing, and leveraging customer data while maintaining ethical standards and ensuring customer privacy.
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