Dawood Patel 
Grace (Bee) Brown 
Camille Darné 
David Peake 
Gert Jacobs 
Vincent Maher
Marketing Tech Nov 2024 Day 3 (CX Tracks)
08:30 remove 09:15
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Empowering the Call to Action
Harnessing the confluence of Customer Experience and Artificial Intelligence to truly achieve Return on Investment.
09:15 remove 10:00
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The Role of Emotional Intelligence in CX Leadership
Diving into how emotional intelligence impacts leadership in customer experience and drives business success.
10:00 remove 10:30
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Coffee/ Tea Break
10:30 remove 11:15
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Omni-channel Integration: Crafting Seamless Customer Experiences
Discussing strategies for delivering consistent and frictionless customer experiences across all touchpoints.
11:15 remove 12:00
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Case Study: Marketing a Museum in Africa: The story of an award-winning project, that used CX centric thinking
Using the Thinkerise Framework to produce CX that delivered 10.4 ROI to save a museum.
12:00 remove 13:00
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Networking Lunch Break
13:00 remove 13:45
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Sustainability and CX: The Green Consumer Journey
Exploring how integrating sustainability into customer experience strategies can appeal to the eco-conscious consumer and enhance brand loyalty.
13:45 remove 14:30
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Customer Experience in the Metaverse: Navigating New Realities
Unpacking the opportunities and challenges of delivering exceptional customer experiences in virtual and augmented environments.
14:30 remove 15:15
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Elevating customer experience: What should you focus on?
Moses Duma (MBA,HPS, CCXP,FCXP)
Customer experience is broad and sometimes can be overwhelming when one considers where to focus. Based on experience, Moses will be sharing some thoughts on the 5 things you should drive in your business to elevate your customer experience. This is a practical key note conversation on keys to elevate your customer experience from good to great.
