CX Day 2

Yugeshree Frylinck, CXPA

Businesses are moving from Customer Experience to Total Experience to ensure we see the customer holistically, enhance business operations, break down the silos and use technology to seamlessly weave the Customer Experience (CX), the Employee Experience (EX), the User Experience (UX), and the Multi Experience (MX). We will discuss, “Why the change to Total Experience?” and, “How the Customer experience teams can evolve their relationships with the rest of the business”.

Don Packett

Explore how artificial intelligence is revolutionizing customer experiences through personalized interactions, predictive analytics, and dynamic content delivery.

Mark Molenaar, CCXP

Examine how organizations are integrating sustainability into their products, services, and customer experiences to meet the growing demand for environmentally conscious business practices.

Tebogo Legodi

Analyze the role of social media in driving e-commerce and discuss strategies for leveraging social platforms to enhance the customer journey and foster community engagement.

Mumbi Odame, CCXP ACXC CPPC

Discuss the principles of human-centered design and how organizations can apply them to create products and services that prioritize the needs and preferences of their customers.

Vincent Maher

Vincent Maher, CEO of True I/O explores how Web3 is reshaping customer communities through decentralized technologies, fostering more engaging, transparent, and user-empowered digital spaces.