Clint Payne CCXP, ACXP 
Dieketseng Shabangu 
Marnitz van Heerden 
Aki Kalliatakis, ECXO, CXSA 
Nickey (Nicodemus) Mannya 
Palesa Nhlapo
CX March 2025 Day 2
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Omnichannel Strategies: Integrating Digital and Physical Touchpoints
Discussing best practices for creating a seamless customer experience across various channels.
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Design Thinking: Revolutionizing Customer Experience Through Creativity:
How design thinking principles can be applied to create innovative and user-centric customer experiences.
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Coffee/ Tea Break
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Future Trends in Customer Experience: What to Expect in the Next Decade
A forward-looking session on emerging trends and predictions for the future of customer experience.
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Remote Work Is Killing Customer Experience! Here’s How to Save It
Addressing the unique challenges and solutions for maintaining a high-quality customer experience in remote and hybrid settings.
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Networking Lunch Break
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Personalization vs. Privacy: Navigating the Trade-Offs:
Strategies for balancing personalized experiences with respecting customer privacy.
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Innovations in Customer Experience for Emerging Markets:
Tailoring customer experience strategies to meet the unique needs of emerging markets.